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Speeches
The Albergo Diffuso Business Model and the Creation of Community Wellbeing
Abstract
This study, carried out by Maurizio Droli and Giovanna Bertella, focuses on the creation of community wellbeing through the application of the Albergo Diffuso business model. Albergo Diffuso (AD) is translatable as ‘scattered hotel’ and is ‘a particular type of hotel conceived to provide to the guests the experience of living in a rural village or a historical centre of a small town’ (UNDP-EBN, 2008: 3). The aim is to develop a conceptual framework for the purpose to further investigate the AD as a bestpractice (Dall’Ara, 2010; UNDP-EBN, 2008). The specific objective of this paper is twofold: integrate the service-dominant lodig (SDlogic) and the resource-basedtheory (RBT), discuss the concept of business model as a tool adoptable by hotels in relation to value co-creation and community wellbeing.
Literature review
The hotel sector and the co-creation of wellbeing This study views hotels as service providers belonging to groups of providers on which the value-creation depends (Saraniemi & Kylänen, 2011). Within this perspective and following the SD-logic, different terms are used, e.g. service system, value network and experience supply chain (Vargo & Lusch, 2004; Spohrer & Maglio, 2008; Lusch et al., 2009; Gottfridsson, 2012; Tax et al., 2013). In the tourism context, the Tourism Experience Network and the Experience Supply Chain models are used to frame the creation of tourism value focusing on the touirsts’ active role as value-creators (Sfandla & Björk, 2012). This aspect has been investigated in the hotel sector, with emphasis on the employees-guests interactions (Shaw et al., 2011; Chathoth et al., 2013). The focus of this study is different: we base our theoretical framework on those studies concerning mainly the supply side, its relation with the specific context and wellbeing creation. According to Vargo et al. (2008), ... (link) to download the whole conference proceedings book.SpeechesManaging strictly local entrepreneurial opportunities: best practices of firm innovation within the Albergo Diffuso
The concept of Albergo Diffuso or AD (literally translated: ‘scattered hotel') is designed to offer tourists an authentic experience of the ‘Italian life style’ and was rewarded by UNDP for its innovation.
The aim of this paper is threefold:
- shed light on the way in which ADs acquire a local (aka “Km0”) entrepreneurial opportunities as assets;
- Individuate “how” the form’ smanagement develops this resource; and
- represent this insight into a formal model.
Fieldwork took place in the period between 2006-2011 using the methodology of participating observation with a small sample of firms.
In brief, the methodology employed here:
- enabled the reconstruction of the full sequence of actions through which AD operators derive an income from the entrepreneurial opportunities existing in the local areas where they operate.
- identified the existence of dynamic capacity which needs to be strengthened in order to optimize the opportunity production-capture process, as well as facilitating further analysis.
- points out to a new model for the management of entrepreneurial opportunities, where the cognitive approach works together with the behaviourist one. This model can be used to accelerate the processes of product innovation, beginning with the rural areas, hamlets and historical quarters of the ‘bel paese’.
How to cite: Droli, M. (2013), ‘Il management delle opportunità imprenditoriali “a chilometro-zero”: buone prassi per l’innovazione d’impresa nell’Albergo Diffuso’. Paper: ‘L’innovazione per la competitività delle imprese, XXV Convegno annuale di Sinergie, 24 e 25 Ottobre - Università Politecnica delle Marche, Ancona. Sinergie Referred Electronic Conference Proceedings, ISBN: 978-88-907394-3-9; DOI: 10.7433/SRECP.2013.07.
To download: http://www.sinergiejournal.it/rivista/index.php/XXV/article/view/862/667
ArticlesValorizzare il mosaico paesistico-culturale attraverso l’Albergo Diffuso Virtuoso e il Partnering strategico
La letteratura turistica recente cita la presenza di imprese per l'ospitalità turistica come l'Albergo Diffuso (ora innanzi AD) in grado di valorizzare una selezione di risorse, ovvero attivare il cd mosaico paesistico-culturale.
Ricerche precedenti compiute sull'AD indicano come parte dei vantaggi ottenuti da queste imprese possano essere ridotti o azzerati dalle diseconomie legate ad esempio ai costi di pulizia, di manutenzione, di riscaldamento in inverno, di condizionamento in estate, di approvvigionamento elettrico o ad altri dovuti alla natura diffusa (orizzontale) delle proposte.
Lo studio intitolato "Valorizzare il mosaico paesistico-culturale attraverso l’Albergo Diffuso Virtuoso: backstage di Partnering strategico" affronta la questione del COME compensare e superare queste diseconomie.
Obiettivi di questo lavoro:
- individuare i prodotti turistici principali (fonti di reddito) che le strutture per l'OD sono in grado di sviluppare per innalzare il reddito lordo d'impresa (Gross Operating Profit Per Available Room - GOPPAR)
- identificare i soggetti (stakeholder, coo-petitori e partner) da coinvolgere in modo adeguato per raggiungere un tale risultato
- individuare i principali ruoli attribuibili a ciascun operatore.
Questo studio, attraverso l'analisi dei casi seguiti direttamente in oltre 8 anni di attività di assistenza a questo tipo di imprese:
- individua le linee di prodotto da cui dipende il fatturato lordo d'impresa e comuni alle imprese per l'OD
- identifica i principali soggetti che costituiscono la comunità d'interessi e le 4 modalita con cui questi concorrono al successo dell'organizzazione
- presenta le buone prassi utili a facilitare la costruzione di un'impresa basata sul concetto di rete e sul miglioramento continuo dei risultati ottenuti attraverso il lavoro di gruppo.
Si individuano infine due tipi di Albergo Diffuso
- centrati su alloggio e ristorazione (AD tradizionale)
- centrato sulle risorse (AD virtuoso)
Parole-cardine: Albergo Diffuso, gestione d'impresa, innovazione, ospitalità diffusa, paese albergo, residence diffuso, turismo rurale
Come citare lo studio: Droli M. (2010), "Valorizzare il mosaico paesistico-culturale attraverso l'Albergo Diffuso Virtuoso. Backstage di partnering strategico", Architettura del Paesaggio, vol. 22, (CD allegato), pp. 1-36.
Informazioni e consigli utili: info@sisad.it
SpeechesThe Skyline of the Italian Rural Villages: a Business Plan Resource in the Widespread Hospitality? A Survey of Montemurro Village
This study observe the landscape and the physical profile of a rural village as a pair of valuable resources when it comes the need to plan a firm in the Widespread Hospitality Industry (WHI). The village has been considered for this purpose is a small town set in the rural territory of the municipality of Montemurro - Val d’Agri - in the Basilicata region, in the south of Italy. Through the adoption of the resource-based view (R-BV) of the firm as a conceptual lens, the concept of “skyline of the village” as a key resource for the development of the WHI firms in rural resorts has been operationalized. Furthermore, the realization of two qualitative and quantitative coordinated researches, jointly with the use of georeferenced data software and the implementation of the skyline concept, allowed us to locate flats, detached and semidetached housed with the minimum requirements for being classified as parto of a new Albergo Diffuso (literally translated in:“scattered hotel”). Finally, the R-BV demonstrates its valuability in establishing a new interdisciplinary forum of discussion.
More info available at: info@sisad.itSpeechesThe value of street furniture as a resource for business and tourism development. The case of the Dro Municipality in Trentino
The study titled "The value of street furniture as a resource for business and tourism development. The case of the Dro Municipality in Trentino" has differerent goals:
- presenting the characteristic features of a new street furniture intervention
- examining them from the view-point of business
- exploring the role played by new street furniture planning in firm creation.
The conceptual lens used for this purpose is the resource-based view (R-BV) of the firm, which only gives importance to those resources which are deemed enough ‘valuable’, ‘rare’, ‘inimitable’ and ‘non-substitutable’ in order to defend competitive advantage and stabilizing tourism outcomes. The study suggests as:
- the “value” of the new street furniture and the satisfaction with it, can be measured through the coming back of a number of firms, the activation of private investments and by the fact that the existing businesses stopped leaving the old town centre
- street furniture can represent a valuable firm’s resource and can facilitate the start-up of firms which apply widespread hospitality models as the ‘Albergo Diffuso’ (literally translated in:“scattered hotel”)
- a smart new street furniture planning process can represent a "gate to sustainable tourism and economic development".
Keywords: tourism marketing, resource-based view, rural tourism, rural development, street furniture.
SpeechesRating rural hamlets for their business start-up potentials: Reality or utopia?
Two main premises provide the basis for this study:
- the growing interest for rural tourism in the European Union
- the availability of more than 20 million unused properties in Italy, accordingly to ISTAT
This study's main objective is to create an analytical model that can help select rural hamlets and historical centres capable to help entrepreneurs to achieve a sustained defensible competitive advantage, the place in which a business for Scattered Hospitality, or Ospitalità Diffusa (OD) could be successfully set up.
The analysis uses the framework of the resource-based view (R-BV) of the firm and employs “tourism potentials” as an operational concept. By building 119 indicators and using factor analysis, 20 villages in Latium Region (Rome) were ranked according to each individual locations’ ability to sustain an OD business while attempting to acquire a sustained competitive advantage. Those municipalities are the following:
- Anguillara Sabazia,
- Allumiere,
- Barbarano Romano,
- Bassano Romano,
- Blera,
- Bracciano,
- Canale monteranno,
- Manziana,
- Oriolo Romano,
- Tolfa,
- Trevignano Romano,
- Vejano,
- Villa San Giovanni in Tuscia within the Tuscia Romana area and
- Amaseno,
- Arnara,
- Castro dei Volsci,
- Ceprano,
- Falvaterra,
- Pastena,
- Pofi,
- Ripi,
- San Giovanni Incarico,
- Strangolagalli,
- Vallecorsa in the Monti Ausoni district.
The key findings consist in:
- the 4ways matrix locating each municipality considering resource valuability, rarity, inimitability and non substitutability, differently said its competitive advantage defensibility
- the model's margin for improvement
- the value of an inter-disciplinary analysis to deal with the issue of sustainable rural tourist development and firm creation.
Keywords: Marketing; Resource Based View; Sustainable rural developmentBooksThe Italian beauty-based growth: the book
This book offers a method to assess the tourism innovation opportunities existing in a Small town, in a Village or within a Rural area. The method we propose is based on the analysis of demand for clean air, silence and historical homes carried out by international organizations on millions of people who live in european countries. The same method take advantage from the experience of the "Albergo Diffuso". This huge demand constitutes, in the opinion of the authors, one of the biggest opportunities for the development of areas until recently considered 'marginal'. The book proposes the European funding programmes which are available for the interested operators, and a short-list of pitfalls to avoid in designing the product and the partnership process required by the AD. It then develops the work required to manage and to marketing the opportunities. The text provides in brief a proven method to bring out all the opportunities for satisfaction and customer spending, income, employment, business and investment for both private and public stakeholders.
The stake is high. Private operator have now the possibility to create a new industry of scattered hospitality, increasingly lucrative, exciting and difficult to be imitated by competitors. Public decision-makers can evolve a semi-abandoned village from a place to live in, in an ideal place for those who want to stay, to get a holiday, to start a new business, and to return to live.
More info (Italian)Books"Co-marketing advantage"
There are two 'big markets' which show no, or low signals of decline: lowcost and luxury. That's why many operators are always working together. The resorts Equinoxe located in Formentera and Pantelleria are providing their guests cars, umbrellas, beach towels and bikes branded by FIAT. The eyewear Salmoiraghi & Viganò has been partnering with 10 major fashion brands. Villani Salumi is being promoted through the Bologna-Arcoveggio Racecourse. The confectionery industry LINDT is working together with the Nonino Grape distillery. We could continue for a long time. The partnership created between operators active in the fields of tourism, agrifood, fashion, crafts, cars and others are multiplying all over the world. What kind of results they want to achieve? This book focus the broad and deep change that is spreading without making too much noise in order to create results and based on collaboration. The first chapter of the book offers numerous examples of market leaders who work together with other organizations to increase market coverage, sales, customer satisfaction and average selling prices. The second chapter of the book presents the results obtained, the type of operations and other elements that form the method used by these operators: co-marketing. The increase in number of cases of co-marketing worldwide requires operators to become able to work together even more productively than ever before and compared to competitors. The third chapter of the book suggests a list consisting of 30 activities aimed to increase the results obtained from co-marketing activities. The final discussion presents a new advantage (co-marketing), a result achievable through the exploitation of the existing age-old traditions of collaboration.
More info (Italian)
SpeechesExamining the lack of networked core-competences in rural tourism development processes: a macro-classification hypothesis
This study aims to answer the following question: what are the firm functions in which is important producing dynamic competences for rural firms who wish to strengthen their presence on the market of rural tourism? Through a brief explanation of the resource-based view of the firm and the analysis of the concept of integrated tourist offer (tourism package) the author identifies the theoretical importance of dynamics capabilities in the field of competition, co-operation, coo-petition and partnership management. Emerges this way the scarcity of dynamic competences of coo-petition and partnering for tourism development and consequently the need to intensify the production of such dynamic capabilities also in the form of good practices.
How to cite: Droli M. "Describing the dynamic key competence areas for rural businesses engaged in rural tourism development. An attempt of macro classification", AGRIBUSINESS PAESAGGIO & AMBIENTE, in print.ArticlesPublic private partnering for tourism development purposes
Organizative and economic obstacles reduces the possibilities to realize marketing activities in an individual way and brings enterpreneurs to comarket their proposals. We know this is the praxis. But, if this is true, why we don't see great acceleration in competitivity and incomes? This article points out the necessities to strenghten co-operation and partnership when marketing divisions creates new initiatives, as well as when the Management does well it's job. Innovation don't came easily. We need to create it at a local level through coordination, co-operation and strategic partnership. This article (ita) presents the second synthesis of Public Private Partnering for Tourism Development.
Download *ita*
ArticlesImproving the financial productivity of the PPP (italian version is the only one available at the moment)
- How to improve the capacity of the Partnership to produce more and more results for itself, for the partners and for the area in which it operates?
- How to integrate the newly offered product without changing the fixed operating costs of the Partnership?
- How to improve the team spirit and create a cooperative and stabilizing climate (in difficult times)?
- How to learn "what's needed", when it is needed ... before the coopetitors, without running the risk of losing too informations?
These are the last key-questions the methodological path tries to answer in the following ways:
- synchronizing the speed in which the association becomes more operative in base of the rhythm in which the request of products and services changes;
- selecting organizations which brand name is less known, but coherent and sufficently dynamic;
- transforming the results that have been obtained in opportunities for savings, in the billings of the company and in the occupations for the partners;
- realizing well-balanced agreements with associations which are more evolved and not in competition, weighing knowledge gained and lost.
Download the original version of the article clicking below:
http://www.ontit.it/opencms/opencms/ont/it/documenti/archivio/01062
The english version of this article is not available yet. To request the english version as it becomes available please write to: info@sisad.it.
We thank decision makers who sent us informations about their past experiences or answered us specific question, some of which we found indeed particularly hard to answer. We hope our syntethic answers had been satifactory for them. We ask you to continue informating us about your experiences. We are engaged in up-to date you constantly about the main results of the next best practices finding.ArticlesManaging and Coordinating the Strategic Partnership (ita)
- How to avoid that, through the quality agreements, the innovation does not diminish but increase with time?
- How to increase the number of partners and the entity of the financial resourcs of the Partnership in a well balanced way?
- How to facilitate the realization of the intervention to reinforce the competitiveness which are more costly and important for the outcome?
These are some of the questions the article tries to answer. Partnering for Tourism Development consider the possibility to:
- choose the principles which emerge in the duration of the previous phase and propose them as the base of all the agreements so that the rules of quality, courtesy rules etc. are fixed even if the strategies differ;
- demonstrate the type and value of the first results in a detailed and clear manner;
- define tactical agreements and prepare units of the product/ segment for the coordination of the participation upon infrastructure, buildings, systems etc.
The three partnering steps has been named Articolation, Adhesion and strategic Activation. To download the original version of the article please click the link below: http://www.ontit.it/opencms/opencms/ont/it/documenti/archivio/01063
The english version of this article is not available at the moment. To request the english version for free as it will be ready please write to: info@sisad.itArticlesDefining the Marketing plan (What to do?) and the Involvement strategy Planning (Who does what?) at the same time (italian version only)
- How to resolve the question of necessity and the objectives that are in conflict
- How to make the partners exit from the routine without breakage and avoid that the strategy stays in the cupboard?
Public Private Partnering for Tourism Development proposes respectively:
- to define the service portfolio of the partners so they can obtain the maximum results from the same marketing strategy and so they will sustain it over time;
- to put the different business units in contact with each other in a natural and economic way, with immediate results, through concrete and coherent dynamic packaging.
The original version of this article is available clicking below:
http://www.ontit.it/opencms/opencms/ont/it/documenti/archivio/01066
The english version is not ready at the moment. To request it please write to: info@sisad.itArticlesSetting up the Project and the Strategic Team in a correct way
The changes that have been taking place in the last five years require that everyone work together successfully with others. Now, hoteliers, and also the public have been accustomed to cooperate without deeply analyzing their whole supplying, management, marketing and partnership necessities. It is natural that cooperation will encounter problems. The two questions PPPartenring for Tourism Development wants to answer are the following: Are we ready to create a long term partnership? If we aren't ready, how to balance the expectation of success and make the decision makers fully responsible? PPPartnering proposes to put at the basis of the partnership the clear consciousness of necessities to partner in the short, medium and long term period, the awareness of advantages and the opportunities, but also the disavantages and traps to avoid in partnering to create realistic expectations of succes among the partners and more commitment over time. This issue constitutes the first variable, which partnering name is Awarness. To download the original version of this article (ita) for free click the link below:
http://www.ontit.it/opencms/opencms/ont/it/documenti/archivio/01065
To download the article (eng)Articles"Coordinating partnerships in Tourism” becomes a science: Public-Private Partnering
The word "partnering" indicates "the development of successful, long term, strategic relationships between customers and suppliers, based on achieving best practice and which produces sustainable competitive advantage"(Lendrum, 1997).
Public-Private Partnering for Tourism Deveopment indicates "the optimization of the existing ratio between cost, time and final results produced by two or more organizations through coordination, cooperation and partnership in the Tourism sector" (Droli, 2007).
THe question PPPartnering tries to give an answer is the following:
- How to represent way, balancing the scenario in a realistic way, improve the expectation of success and making the decision makers fully responsible?
This is the first article has been published on PPPartnering for Tourism Development. To downolad the original version of the article for free, click the link below.
http://www.ontit.it/opencms/opencms/ont/it/documenti/archivio/01065
To express your personal opinion about the article please write to: info@sisad.itSpeeches"The AD enterprise": economics, organization, management issues
This booklet was made for the congress held in Sogliano al Rubicone (province of Forlì-Cesena), on 10th of October 2007. This report showcases some issues which make an AD both similar and different than a traditional hotel, starting from discussing and sharing the offer, until planning the project, the marketing, organization, promotion strategies.
Some dis-economies related to this kind of offer are showcased here, as the need to overcome them with "co-opetitive", successful or "virtuous" AD's.
The final question asked during the congress in Emilia Romagna was: "Which kind of AD do we need?"
BooksPartnering turistico (Public Private Partnering for tourism development)
This book introduce a simple, but rigorous working process aimed to create Public Private Partnership's contents and teams, to organize the works and to make a strategic partnership more and more influent within the tourism industry. This method is concentrated on the issues faced by the partnership pioneers in different countries and continents. The results consists in a new methodology which matches the assumption proposed by the main economical development and social inclusion theories.
More info (ita)
SpeechesThe Albergo diffuso in Italy. The strengths of Friuli Venezia Giulia and innovative proposals
This short relation, commissioned by Regione Friuli Venezia Giulia for the Summit of European Regions, held in March 2007, showcases the overall situation of AD in Italy, the assets of FVG's offer, the main troubles faced by AD's in FVG, the features needing improvement in some Regions, the novelties introduced by some innovative management companies, and a working process based on partnership, useful to overcome some of the possible troubles.
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"The more an hotel reflects the local architecture, customs and life style of the area in a personalized way, in contrast to other hotels, the more possibility of success it will have." (S. Plog, Leisure travel, John Wiley & Sons Inc., Hoboken, NJ-USA, 1991)
1. The Albergo diffuso in Italy
Over the last ten years two distinct yet contradictory trends have been emerging in the European hotel sector. On one hand, we see transformation of many hotels into “houses which strong traditions”; while on the other we observe the transformation of local style houses into hotels. This trend bring us to a new formula of hotel which is already well
known and about to become established by 10 regional administrations; its name is Albergo diffuso. The Albergo diffuso is a traditional yet innovative hotel formula, which coexists with the two existing hotel formulae, the Swiss and the American.
The Albergo diffuso represents a receptive solution possessing great charm and a growing interest in terms of public opinion. The following are some of the Italian opinionmakers who have recently dedicated not only services but also wide coverage, sending participants who desire further knowledge about this new formula.
- La Repubblica – Sunday Insert on Ad in Sardinia (4 February 2007); report on the Ad as a national phenomena (9 February 2007);
- Il Sole 24Ore (29 January);
- Atmosphere, Meridiana magazine (20 February 2007);
- Il Sole24Ore North east (9 August 2006);
- I Viaggi di Repubblica (May 2006);
- Suite and Gambero Rosso (April 2006, April 2005);
- Italia Oggi (26 August 2005);
- Il Foglio (13 August 2005);
- Il Tempo (19 July 2005);
- Il Sole 24Ore (27 June 2005);
- CasAmica (March 2005);
- La Repubblica (11 March 2005), ecc.
Among the few national texts quoted here (the list is more extensive) one of the best reports on the subject is “Il Gambero rosso” by Mara Nocilla Number 171 April 2006, which dedicates 19 pages to the philosophy of the Albergo diffuso and mentions the best national Ad’s such as Forgaria Monte Prât (UD), Santo Stefano in Sessanio (AQ), La Dimora del Castello (CB) and Omuaxiu (CA).
The success story of the Albergo diffuso has elevated it to being a national social phenomena.
The following is the first page of article on the Ad in Friuli Forgaria chosen by the magazine Gambero Rosso as a model Ad and as a didactic centre.
Among the international coverage addressed to the public at large many have not translated the term Albergo Diffuso into their own language but have adopted the Italian term “Albergo diffuso” (see Il Gambero Rosso on sale in the Usa and Canada, July 2006).
Even the media where public-aims are established by operators in the field, have dedicated increasing amounts of space to the new hotel formula. For example: TTI, TTG, the Report On Italian Tourism (XII: pag. 351363; IVX: pag. 292), the Italian Touring Club magazine (December 2001), Travel Agencies, Travel Guides and others. More recently, some of the articles have drawn attention to the weaknesses of the formula. One well-informed journalist writes « (…) the risk is the proliferation of structures that only want to make money, by rendering the formula banal, and debasing it when in reality it has a profound quality.» (M. Nocilla) Inspite of widespread attention paid by the national media many but do not yet emerge as real models of the Albergo diffuso:
- are only a small part of the total;
- in contrast to all other formulae (hotel and extra-hotel), they are based on intimate cooperation and good relationships between public, private and committees of event organizers;
- they are not merely a product of an enterprise but depends on the possibility of finding solutions for new questions.
The following chart shows some of the differences existing between the traditional hotel formula and that of the Albergo diffuso.
*Chart 1*
From this chart it emerges how the Albergo diffuso is a structure which integrates and completes the traditional hotel model.
The possibility that an increasing number of Albergo diffuso structures follow the model required by the guests in regions is obvious and the world of in intermediation depends on the will of the management team and the regional decision makers.
For this reason in June 2006, the Albergo diffuso enterprises set up a national club The National Association of the Albergo diffuso (ADI – www.alberghidiffusi.it) which deals with defending the hotel model as unique and original.
2. The main strengths of FVG ADs
The main strengths of the Albergo diffuso in FVG, without considering the numerous advantages of the destinations system at the base of the tourist strategy developed by the Tourist Authority FVG, consist in the antisismic nature of the dwellings and consequent safety offered to the guests compared to the guarantees offered by other Italian regions.
This constitutes an important advantage and should not be under estimated. Further advantages are linked to the wide range of valuable public structures, and a calendar of various events and to the personnel who work in the Albergo diffuso enterprises with commitment. Other competitive advantages are the configuration of the region which lends itself to excursions even by the elderly, the strong identity of the local cuisine, a strong cultural identity, are distributed throughout the region like ‘a leopards spots’ and so do not characterize the entire reason in an homogenous way. These factors have been identified during the course of a research programme carried out by S.I.S.A.D. and form the basis of growth which need yet to be developed.
Among the competitive advantages present is also the fact that the distances between the houses for the guests and the reception are much more favourable than in any other region.
It is also worth noting how a real system of regional strength represents an inevitable situation, regarding the legislation which has not seriously taken the mistakes and experiences of the Sardinian experience into consideration, by under rating the question of management costs and time scan, and taking the rapid expansion of the demand, the growth of profits and of the personnel in the structures and the resulting ‘flowering’ of the nuclei for granted.
The demand for Albergo diffuso ventures is established. In FVG they are currently working at a low rate (which is probably too low). As a result the profits lost by the single regional Albergo diffuso appear to be high and only able to be reduced by huge efforts made by the management and sacrifices on the part of the house owners or by further public financial intervention (risky). The question which needs to be answered is: how is it possible to evolve from an unfavourable situation, from the management point of view, towards a greater efficiency while enhancing the existing system ? With the help of a certain humility which characterizes the most successful competitors on the global scene we are analysing the criteria upon which Molise and Sardinia (the other two regional leaders of the Ad) are focussing in order to make further improvements to the competitiveness of their systems or to create new regional systems.
*Chart 2*
These factors represent corresponding chapters where important decisions for the future of regional Albergo diffuso need to be made.
3. Innovations produced
The Albergo diffuso represents the innovative hotel sector for their autonomy and pooling of many new proposals, services and animation initiatives. The following are examples of new initiatives produced by the Albergo diffuso:
A) National level:
- In the lodgings: Innovation with mediaeval flavour Sextantio (AQ);
- In the restaurant: the “diffuso lunch” created by the Val di Kam Ad in Sicily; others
B) In Friuli Venezia Giulia:
- The creation of the product Club in the Albergo diffuso operates in the first few months of the year organized by Tourism FVG;
- In the lodgings: the lodgings-adventure in the Albergo diffuso + bed for the night in quota in Forgaria;
- In the restaurant: local dishes created by certain Ad such as Lauco;
- In the services: management software dedicated to the Ad (Xnotta);
- The creation typical logo, on web site, the evolution from pure competition to pure cooperation, definition of basic services from the period of January to April 2006; others.
Many innovations have already been created in Italy and in FVG, but there need to be many more. The question is: How is it possible to innovate in the direction of strategies and enhancing the differences between the traditional hotel and the Albergo diffuso? One of the first possible innovations consists in finally considering the Albergo diffuso as a hotel … .
Conclusions. The necessity to accelerate the creation of innovation and provide valid answers to some local questions.
The experience of the pioneers have opened the way both for their own advantage and for others. The most important questions about how to resolve, create, to launch and strengthen working skills and create a successful enterprise have been formulated. The following list includes the main questions singled out concerning this, and other regions in Italy as determining why an Ad triggers a developmental dynamic in the area in which it operates: • ‘what have we got’? in this area and ’what can we offer our guests? • ‘Who will ask for what?’ in this valley or in this region”? • How is it possible to make the team- work easier in the initial phase of the Ad? • How is it possible to increase the range of services economically and efficiently? • How is it possible to gradually improve the understanding between the partners? • Others. All the answers depend on a form of the latest know-how linked to the marketing and management, the importance of which is emphasized by national scientific committees (such as the CNEL) or in the case of International level, The World Tourism Organization cropping up over the last few years and consequently to be acquired. The capacity to cooperate for strategic aims is the basis on which the Albergo diffuso is created. This represents a revolutionary force whose surprisingly effects were expressed by the following unsuspected words:
"The brother who helps his brother is like a fortress".
(The Bible, Pro., 18,19)
Cite this relation: Droli, M. "The Albergo diffuso in Italy. The strengths of Friuli Venezia Giulia and innovative proposals". Relation presented at the conference "Albergo Diffuso: Respect for culture. Respect for the environment", Agemont, Amaro, 22nd March 2007, Italy
BooksQuantifying competitive advantage defendibility of small villages for the purpose of profitable firm creation
It is widely ackowledged as a specific set of both tangible and intangible resources can make the difference when it comes the need to choose where to create an Albergo Diffuso, litterally translated 'scattered hotel'. In Italy, there is a huge amount of small villages potentially eligible for this purpose.
Nevertheless, only villages with an 'above the average' cultural sense of identity restaurants quality standards ancillary services quality standards etc. have potentialities to create a sustainable or differently said defensible competitive advantage, according to the emerging and most influent managerial approaches.
This handbook showcases AD's as a cluster of business opportunities. Here, Mr. Giancarlo Dall'Ara portraits the main key features of the Albergo Diffuso as original hospitality model. Mr. Maurizio Droli, discusses the easy but rigorous methodology followed in the Region Lazio, Central Italy, in order to rank twenty rural villages in terms of competitive advantage defensibility. Furthermore, he individuates those villages capable to optimize the ROI both in the middle and long run. Last, but not least, Mr Giordano Dichter enlightens the pivotal role played by business incubators in promoting the creation of successful AD's networs across the whole Region Lazio.
In brief, this handbook enlightens the strategic role played by the Albergo Diffuso in increasing tourism investments in small villages and suggests an original approach which can be adopted for the purpose to scatter this original hospitality model across rural areas and optimize private and public investments productivity.
Download the .Pdf version of the UNDP brochure briefly presenting the Albergo Diffuso.
(ita) http://www.biclazio.it/documenti/dicembre07_Albergo_Diffuso(1).pdf